Users can send you their tech support requests using AeroAdmin SiMS (simple message service) module in a couple of clicks. You'll receive SOS message to your email in a form of a ticket containing information about remote client computer (ID, computer name) and the SOS message.
Select a product:
Splashtop Business App
Install the Splashtop Business app on the computers & mobile devices you want to remote from:
Click here to go to the AeroAdmin download website and run AeroAdmin (either directly from the Internet or from your Download folder) Give CTI 'Your ID' number under 'Allow remote control' on the left side of the AeroAdmin screen; On 'AeroAdmin Incoming Connection Request' screen, check 'Allow to Access My Computer' then click the Accept button.
Download AeroAdmin - A useful program that will make it more easy anyone to establish a remote desktop connection with another computer running the same app.
Windows 10, 8, 7, Vista*, XP* (exe | msi) Windows 10, 8, 7, Vista*, XP* (portable version / zero install / run from USB drive) Windows Phone macOS 10.7* or newer iPad, iPhone Android 4.0* or newer Chromebook (Android app – recommended) Chrome browser and Chromebook (Chrome app**) Amazon Fire
Create your custom Streamer
Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):
The links below will take you to the Splashtop web console. There you can create and deploy a customized Streamer for computers that will be managed under your account.
Windows 10, 8, 7, Vista*, XP* and Server 2019, 2016, 2012, 2008, 2003* macOS 10.7* or newer Linux (learn more)
* Windows XP/Vista, Windows Server 2003, macOS 10.7/10.8, and Android 4.0 are supported only for accounts that reside in our global (US) database. Our EU database and infrastructure restrict access to TLS 1.2, which these older devices do not support.
** Google has announced that Chrome Apps will be supported on Windows, Mac, and Linux through June 2021 with extended support available through June 2022, and on Chrome OS through June 2022.
Need help installing? View the Installation Tutorial
Don’t have a subscription yet? Sign up for a free trial or buy now.
Splashtop Business App (for Remote Support)
Install the Splashtop Business app on the computers & mobile devices you want to remote from:
Windows 10, 8, 7, Vista*, XP* (exe | msi) Windows 10, 8, 7, Vista*, XP* (portable version / zero install / run from USB drive) Windows Phone macOS 10.7* or newer iPad, iPhone Android 4.0* or newer Chromebook (Android app – recommended) Chrome browser and Chromebook (Chrome app**) Amazon Fire
Create your Custom Remote Support Streamer
Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):
The links below will take you to the Splashtop web console. There you can create and deploy a customized Streamer for computers that will be managed under your account. Windows 10, 8, 7, Vista*, XP* and Server 2019, 2016, 2012, 2008, 2003* macOS 10.7* or newer Android 4.0* or newer (learn more) Chromebook (uses Android Streamer) Linux (learn more)
* Windows XP/Vista, Windows Server 2003, macOS 10.7/10.8, and Android 4.0 are supported only for accounts that reside in our global (US) database. Our EU database and infrastructure restrict access to TLS 1.2, which these older devices do not support.
** Google has announced that Chrome Apps will be supported on Windows, Mac, and Linux through June 2021 with extended support available through June 2022, and on Chrome OS through June 2022.
Need help installing? View the Installation Tutorial
Don’t have a subscription yet? Sign up for a free trial or buy now.
Splashtop Business App (for SOS)
Install the Splashtop Business app on the computers & mobile devices you want to remote from:
Windows 10, 8, 7, Vista*, XP* (exe | msi) Windows 10, 8, 7, Vista*, XP* (portable version / zero install / run from USB drive) macOS 10.7* or newer iPad, iPhone Android 4.0* or newer Chromebook (Android app)
Splashtop SOS App
Run the SOS app on the computer or mobile device that your technician wants to remote into.
Download the SOS app from the link that your technician provides.
Supported devices and operating systems include: Windows 10, 8, 7, Vista*, XP* and Server 2019, 2016, 2012, 2008, 2003*; macOS 10.7* or newer; iPad or iPhone running iOS 12.2 or later, Android 4.0* or newer and Chromebooks that can run Android apps.
Create your custom Streamer (SOS+10, SOS Unlimited)
Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):
The links below will take you to the Splashtop web console. There you can create and deploy a customized Streamer for computers that will be managed under your account.
Windows 10, 8, 7, Vista*, XP* and Server 2019, 2016, 2012, 2008, 2003* macOS 10.7* or newer Linux (learn more)
* Windows XP/Vista, Windows Server 2003, macOS 10.7/10.8, and Android 4.0 are supported only for accounts that reside in our global (US) database. Our EU database and infrastructure restrict access to TLS 1.2, which these older devices do not support.
Need more information on SOS? See the SOS Tutorial.
Don’t have a subscription yet? Sign up for a free trial or buy now.
Install the Splashtop On-Prem app on the computers & mobile devices you want to remote from:
Windows 10, 8, 7, Vista, XP (standard desktop app) macOS 10.7+ iPad, iPhone Android
Splashtop Streamer
Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):
Windows 10, 8, 7, Vista, XP and Server 2019, 2016, 2012, 2008, 2003* macOS 10.7+ Android 5+
Learn more about Splashtop On-Prem and try it free.
Splashtop Personal App
Install the Splashtop Personal app on the computers & mobile devices you want to remote from:
Windows 10, 8, 7, Vista*, XP* Windows Modern UI app Windows Phone macOS 10.7* or newer iPad iPhone Android 4.0* or newer Amazon Fire
Splashtop Streamer
Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):
Windows 10, 8, 7, Vista*, XP* macOS 10.7* or newer
* Windows XP/Vista, Windows Server 2003, macOS 10.7/10.8, and Android 4.0 are supported only for accounts that reside in our global (US) database. Our EU database and infrastructure restrict access to TLS 1.2, which these older devices do not support.
Learn more about Splashtop Personal
Splashtop Classroom App
Install the Splashtop Classroom app on the teacher’s iPad or Android device to control the teacher’s computer and annotate the screen. Also install on the students’ Chromebooks, PCs or Macs with Chrome browsers, iPhones, iPads, or Android devices that will view and interact with the teacher’s computer
Splashtop Streamer
Install the Splashtop Streamer on the teacher’s computer that you want to remotely access/control (remote to):
Windows 10, 8, 7, Vista, XP macOS 10.7+ Splashtop Classroom Assist Plug-in for Windows 10
For setup instructions, log into your Splashtop Classroom account.
Learn more about Splashtop Classroom and try it free.
Get these downloads from their product pages:
AeroAdmin FREE and EASY remote desktop software! Set up a remote desktop connection within a few seconds!
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Don't give access to unknown callers! AeroAdmin, Microsoft, your ISP or Bank will never call and ask access to your PC!
AeroAdmin is all-in-one software that allows full remote computer control including unattended access, simultaneous remote connections from and to a single computer, file transfer and the ability to connect to an unlimited number of endpoints (remote computers).
Remote computer control / Remote support
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Aeroadmin Manual
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Aeroadmin Mac Download App
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How remote desktop software works?
The term 'remote desktop connection' means remote access to another PC via remote desktop software, like AeroAdmin. The software is run on both PCs and then a connection between them is established. Remote desktop software grabs a display image of the remote PC, processes it in a special optimized way and translates it to the local computer of an operator.
All keyboard and mouse signals are communicated from the operator to the client pc, and the latter interprets these signals as if they are being inputted right on this local pc by a person.
Before image and control signal data is sent to a remote PC and vice versa, a secure encrypted connection is set up, so that no third party will be able to decrypt and use it.